Our Expertise

Is IT procurement or Asset & Configuration Management causing you headaches? Do you believe these processes could be more efficient? Are you tired of dealing with lost entries, incomplete records, or out-of-warranty hardware?

Our IT Administration Services are specifically designed to address the critical challenges organizations face in managing physical devices, software, and business applications.

With expertise in Asset & Configuration Management, Procurement Services, and Business & Process Analysis, we streamline and optimize your IT operations for maximum efficiency.

Additionally, QRE acts as an independent vendor of branded IT products, helping you source the right vendor-neutral solutions tailored to your needs. Let us be your trusted IT Procurement Partner.

Why choose QRE for Application Management Services:

  • Streamlined Asset & Configuration Management: We manage asset handling and configuration processes, whether using our software or your specific CMDB tool.
  • Partnership with Leading Manufacturers: Access a wide selection of hardware and software through our collaborations with top brands.
  • Specialized Solutions: We handle unique requests, including sales of end-of-life equipment and sourcing hard-to-find products.
  • Transparent Cooperation: Enjoy clear, upfront communication with no hidden costs.
  • Mutual Partnership: We prioritize building strong, collaborative relationships with our clients.
  • Flexible Service Offerings: Our services are tailored to meet your specific needs, ensuring adaptability and efficiency.

L1 Support

Key Responsibilities:

Basic Troubleshooting

User Support and Communication

Procurement Assistance

Asset Management Support

Configuration Management

Documentation and Knowledge Base

Escalation Management

Monitoring and Reporting

Customer Service

L2 Support

Key Responsibilities:

Advanced Troubleshooting and Resolution

CMDB Management and Optimization

Procurement Process Oversight

Asset Lifecycle Management

Configuration Management and Audits

Vendor Coordination and Negotiation

Process Improvement and Analysis

Escalation Handling and Resolution

Training and Mentoring for L1 Support

Reporting and Analytics

L3 Support

Key Responsibilities:

Expert-Level Troubleshooting and Problem Resolution

Strategic CMDB Design and Implementation

Procurement Strategy and Vendor Management

Advanced Asset Lifecycle Planning

Configuration Management System Optimization

Process Automation and Tool Integration

Root Cause Analysis and Preventive Measures

High-Level Escalation and Crisis Management

Policy Development and Governance

Innovation and Continuous Improvement Initiatives