Our Expertise

Regardless of your business size, our Infrastructure Services are designed to enhance your operational efficiency and allow your IT team to focus on innovation and strategic growth instead of routine infrastructure management.

At QRE, we provide end-to-end support—starting with designing a scalable IT architecture and selecting the right technologies to deploying, monitoring, and optimizing your infrastructure. From troubleshooting issues across hardware, operating systems, and databases to managing backups, updates, and restorations, we ensure your systems are secure, efficient, and future-ready.

As a trusted partner, we are committed to supporting your business throughout the entire infrastructure lifecycle, delivering reliability, flexibility, and expertise tailored to your specific needs.


Why choose QRE for Application Management Services:

  • Tailored Solutions with Expertise: We deliver flexible, customized infrastructure solutions that align perfectly with your unique business needs.
  • Cost-Effective Services: Our offerings are designed to provide exceptional value at an optimal price.
  • Reliability Through Automation: Standardized and automated processes ensure seamless, reliable, and efficient operations.
  • Comprehensive Service Options: Whether you need long-term infrastructure management or short-term consultancy, we’ve got you covered.
  • Fast Response Times: We prioritize quick turnaround times to address your requests promptly and effectively.

L1 Support

Key Responsibilities:

Basic Knowledge of IT Infrastructure

Problem-Solving Ability

Familiarity with Monitoring Tools.

Customer Service and Communication Skills.

Documentation Skills

Operating System Knowledge

Networking Basics

Software Knowledge

L2 Support

Key Responsibilities:

Advanced Troubleshooting

Server and Network Management

Database Management

Security Knowledge

Scripting and Automation

Virtualization and Cloud Platforms

Operating Systems Expertise

Backup and Recovery

Incident Management Tools

L3 Support

Key Responsibilities:

Expert-Level Troubleshooting

Infrastructure Design and Architecture

Security Expertise

Database Administration

Cloud and Hybrid Infrastructure

Automation and Scripting

Performance Tuning

Disaster Recovery

Compliance and Regulatory Knowledge

Vendor and Third-Party Management

Advanced Monitoring Tools